This week has been so incredible. I got to be in an amazing place with some amazing people and leaders, and know that I will leave with allies in changing the culture around patient safety. When I reflect back, on some of our sessions there are small snipets of a much larger picture that really struck a cord with me, and I would love to share some of those below.
– We can’t be superficial around safety
– Follow your true North
– The best way to starve a dog is to tell 2 people to feed it
– People think in their native tongue
– Quality and safety aren’t the same thing, and safety must be the bedrock
– Purposeful presence
– Mindfulness without action is stasis
– We have met the enemy, and the enemy is us
– Solving their problem is part of your problem
– Always realize/question the assumptions that you bring to any situation
– Physicians must get better at leading teams, not their own galaxies
– No outcome, No income
– Patient safety can’t be a priority, it must be a core value
-The most dangerous phrase in medicine: “this is how I have always done it”
– Be a HeRO (high reliability oganization)