John Nance certainly left us with many things to reflect upon in the weeks ahead. One of these was the concept of a “human-centric system.” How can we work towards creating a system that prioritizes the needs, preferences, and concerns of the patient, while utilizing the best knowledge our medical system has to offer? Each party (patient, doctor, nurse) is a valuable part of the team that must know they are taken seriously in the journey towards the patient’s goals. The last line I had written down from John’s talk was simply “love them through it: from where we used to be to where each of us need to be.” It will take constant and clear communications, and much grace extended to one another, but we can work towards being a better system day by day.
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